Customer Service Advisor job in the USA

  • Full Time
  • United States
  • Posted 6 months ago
  • 15-20 USD / Hour
  • Applications have closed

TRANSCOM WORLD WIDE USA

Customer Service Advisor job in the USA. Are you seeking the latest position as a Customer Service Advisor job in the USA? TRANSCOM WORLDWIDE USA promises to offer an attractive salary package to its employees of USD 15-20 hourly for the Customer Service Advisor job position.

Your primary responsibility as a full-time employee will be to assist clients’ customers with any billing or account management inquiries they may have. Inquiries regarding account services, assistance with service enrollment or cancellation, or dispute of charges are all common customer care concerns.
Transcom will supply you with a desktop, laptop, and headset for the Advisor position. For training and meetings, you’ll need to use the computer’s built-in webcam.

Job Name:

  • Customer Service Advisor job

Salary Customer Service Advisor job:

  • USD 15-20 per hour

Job Duties and Overview:

  • Speak with callers fluently, listen carefully, assess their situation, and offer appropriate assistance.
  • Proficiently use a variety of apps to find research solutions
  • Using systems, multitask while patiently explaining each step
  • Maintain composure while mediating disputes and guiding customers through difficult situations
  • Be self-motivated and disciplined to achieve success in a virtual setting.
  • Take a large volume of incoming calls from clients while adhering rigidly to your allotted full-time schedule in a highly structured setting.
  • Engage in high-volume, fast-paced, and occasionally demanding customer service while seated at a desk and using a wired headset.

Eligibility Criteria/About the Candidate

  • Must be 18 or older
  • Completion of high school or its equivalent
  • Capable of passing a background check without incident
  • Continually meet or exceed all performance expectations while working a full-time 32-to 40-hour work week with the possibility of overtime as required
  • Adaptable to work nights, weekends, and holidays, among other shifts
  • Capable of working full-time hours and consistently showing up for work as scheduled
  • Proficient with computers; must be able to type 30 words per minute accurately
  • Superb command of the English language, both in writing and speaking
  • Polite, personable, and very professional
  • Consistently following processes and policies
  • Capable of juggling multiple apps at once while conversing with clients over the phone
  • Competent in meeting tight deadlines Skilled in listening to and understanding the demands of customers
  • Prolonged sitting, reaching, communicating (verbally and electronically), typing, reading, multitasking, and concentrating is required of you in this job.
  • Previous experience working in a call center or remotely is preferred.

Application Last Date

  • March 1, 2024
Applying Method
  • For applying to this job, candidate should follow the simple method
  • Applicants need to apply online through the below-given platform
  • Apply directly through our given platform
  • Press “Apply” at the bottom.

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Location:
  • USA

 

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