Loyalty Systems & Operations Specialist Required at ADNOC, UAE:
ADNOC Jobs. ADNOC Abu Dhabi National Oil Company was formed in 1971 and is working in all the fields of the oil and gas industry in Abu Dhabi. The company produces more than two million barrels of oil per day thus ranking it in the top ten oil and gas companies in the world. There are 14 subsidiary companies of ADNOC working in the different fields of oil and gas, petrochemical, and crude oil. ADNOC is inviting resumes from qualified and competent candidates to join them as a Loyalty Systems & Operations Specialist. The job details are given below.
- Loyalty Systems & Operations Specialist
The main purpose of the systems administrator for the loyalty program is effective management of the program database by designing and implementing processes and initiative for the effective operations, configuration, operation, and maintenance of the software, and solving customer problems to achieve marketing revenue and objectives.
The Key responsibilities of the Loyalty Program Administration are;
- Development of the quality standard program for its successful delivery.
- Monitoring the fraudulent activities regularly and devising fraud monitoring reports based on member’s activity.
- To ensure timely payments both billings and transactions of the partner.
- To provide the timely solutions to problems raised by the clients.
- Collaborate with the business for the expansion loyalty program.
- To arrange the awareness and training campaign for call center and retail teams to create the environment that supports customer centric culture.
- Carry out assessments for the satisfaction of customers.
- Handling of the issues on the daily basis.
- Implementation of the software changes by coordinating with the IT team, ensuring the accessibility of the hardware and software, thus meeting the requirements of current and future programs planted on a cost benefit analysis.
- To ensure the effective planning and implementation of security measures to protect database integrity.
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Abu Dhabi, United Arab Emirates