Guest Service Agent job in the UAE

Guest Service Agent job in the UAE. Are you seeking the latest position as a Guest Service Agent job in the UAE? ANATARA UAE promises to offer an attractive salary package to its employees of AED 20-30 hourly for the Guest Service Agent job position.

Job Name:

• Guest Service Agent job

Salary Guest Service Agent job:

• AED 20-30 per hour

Job Duties and Overview:

• Provide helpful and attentive service by anticipating guests’ requirements and promptly responding to their concerns.
• Has in-depth familiarity with all aspects of the resort’s offerings, including but not limited to: room categories, pricing, relative amenities, dining options, specials, spa services, and Anantara properties.
• Maintain the utmost level of professionalism at all times by accepting full responsibility for the manner in which our guests are served.
• It is imperative that you take full responsibility for promptly resolving any concerns related to guest satisfaction.
• Verify that all money dealings adhere to resort policy.
• Creative and proactive, offering new ways to satisfy guests’ demands as they enjoy their stay at Anantara.
• No matter how good or bad a guest’s review is, you must inform the supervisor.
• I aim to foster a strong and cooperative working connection with every department.
• Keep up with resort happenings, shift briefings, and training to hone your craft.
• Maintain cordial ties with outside businesses.
• Establish seamless guest transfers by coordinating closely with the Concierge and the limo drivers.
• Meticulous and guarantee correct handoff between incoming and departing shifts.
• Always be polite and respectful when answering the phone.
• Make sure you promptly respond to any guest requests and get back to them or the resort as needed.
• Assume responsibility for attending to guests’ requests and needs, taking swift action as necessary.
• Notify the front desk manager of any accidents, strange occurrences, or visitor comments.
• Knows the resort’s events and is familiar with all of the facilities, including those in guest rooms.
• Maintain awareness of the day’s arrivals, departures, and transportation plans.
• Acknowledge each visitor.

Eligibility Criteria/About the Candidate

• Putting the client first
• It is ideal that you have prior expertise with front desk operations at hotels.
• Highly effective communicator; native English speaker preferred
• Flexibility to work evenings, weekends, and holidays
• Proficiency in Microsoft Office is required; familiarity with up-to-date PMS is an asset.
• Proficient in both English and Chinese.

Application Last Date

• April 2, 2024

Applying Method

• For applying to this job, candidate should follow the simple method
• Applicants need to apply online through the below-given platform
• Apply directly through our given platform
• Press “Apply” at the bottom.

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Location:

• UAE