Guest Service Agent job in the UAE

Guest Service Agent job in the UAE. Are you seeking the latest position as a Guest Service Agent job in the UAE? INTERCONTINENTAL promises to offer an attractive salary package to its employees of AED 20-30 hourly for the Guest Service Agent job position.

We are proud to represent the InterContinental® brand as true representatives of the biggest chain of five-star hotels in the world. Defined by a blend of local wisdom and global experience, our enthusiasm for lavish vacations has no bounds. Those who are looking for a deeper understanding of the world find their inspiration in our efforts to develop welcoming and refined encounters.

Against the breathtaking Hajjar Mountain backdrop, the InterContinental Fujairah Resort is on the beautiful Al Aqah Beach. A one-of-a-kind location where grace and Arabian hospitality converge. Featuring 190 guestrooms, a restaurant, a bar, and both indoor and outdoor event space. The hotel creates an international five-star resort vibe with staff members speaking more than 30 languages and hailing from more than 100 different nations.

Job Name:

• Guest Service Agent job

Salary Guest Service Agent job:

• AED 20-30 per hour

Job Duties and Overview:

• Assist guests with checking in, providing room keys, and informing them about hotel facilities and room location
• Make sure that, in accordance with local legislation, guests are asked to provide identification when they check in.
• Always be polite and quick to answer the phone.
• To increase hotel profits, upsell rooms wherever possible.
• Respond to and handle all incoming and outgoing messages, calls, requests, questions, and concerns.
• Save the preferences of guests in the database.
• Finalize visitors’ check-out, including handling any outstanding or overdue fees.
• Follow all predetermined protocols to accurately handle all credit card and cash transactions.
• Assist guests with their safe-deposit boxes according to hotel policy.
• Notify management of any unresolved guest concerns or requests that may necessitate further investigation.
• Resolve customer concerns and complaints in accordance with established service recovery protocols.

Eligibility Criteria/About the Candidate

• Minimum requirement: completion of high school or its equivalent.
• Strongly preferred: one year of experience working at a front desk or in guest service.
• It is encouraged, but not required, that you be proficient in Opera.
• Proficient in multiple languages, including English, Russian, and others.

Application Last Date

• April 12, 2024

Applying Method

• For applying to this job, candidate should follow the simple method
• Applicants need to apply online through the below-given platform
• Apply directly through our given platform
• Press “Apply” at the bottom.

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Location:

• UAE